Picture Documentation for Freight Claims White Paper – Part I | LoadProof

 

INTRODUCTION

This document describes the benefits of an effective Picture Documentation System(PDS) that helps with getting Freight Claims Paid faster. An effective pictures documentation system helps with

1 – Get Freight Claims paid much faster by making pictures available quickly and easily,

2 – Provides visibility to the damages through pictures. The visibility gained provides insight into the handling mistakes made while the orders are fulfilled, so that the parties can determine and establish accountability boundaries and get the shipper paid.

BACKGROUND

What are Freight Claims? A freight claim is a legal demand by a shipper or a consignee to a carrier for financial reimbursement for a loss or a damage of a shipment. Freight Claims are claims submitted by manufacturers/suppliers/shippers to transportation vendors and or carriers, when the goods the Supplier shipped did not arrive at the destination in a pristine state. Instead it arrived as damaged, the packaging was damaged or had scratches, dents, dings etc. So now the receiver cannot sell it, hence the Supplier wants the carrier to pay for the damages. So, the supplier is submitting a claim, claiming that it is the carrier’s fault that the damages occurred and hence the supplier needs to be reimbursed for the damage. At a high level there are 4 types of Freight claims

1. Damage claims
2. Loss claims
3. Shortage claims
4. Concealed Damage claims

The Freight Claims management systems have evolved in sophistication and some of the systems have the ability to retrieve pictures based on configuration and submit them to carriers along with the other documentation for Freight Claims. For example, the leading SAAS Freight Claims Management System, MyEzClaim.com has integrations already built into LoadProof, where in, there is no need for the user to do anything to get the pictures, because the pictures are already available.

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