Chargebacks & Retail Compliance: Prove You Did It Right

Chargebacks & Retail Compliance: Prove You Did It Right | LoadProof.Com

Back in the good old days, when I had just arrived in the working world, supply chain management was still a new field. I was working at a new company and we learned new things every day. It was like drinking out of a fire hose, both exciting and challenging. Time just flew by.

Soon, we hit the end of the year and with it the holiday party, complete with all the normal festivities, music, and food. The best part was hanging out with the founder and CEO of the company. We would ask him questions about the promise of the then newly emerging .com boom. The Internet was the big buzz in the Silicon Valley then. It was a time when small companies raised millions of dollars with a PowerPoint presentation.

Meanwhile, he was focused on figuring out the formula, not just for acquiring new customers, but also for delivering in terms of execution. He wanted every deployment to be a huge success, with customers getting measurable return on investment (ROI) and a clear path to solving business problems.

We asked him “What’s our secret sauce? What really contributed to the adoption of our system in the market?” He was clear: it’s the people. He said that the people made sure the systems were installed correctly. They built strong connections with customers, making them feel comfortable with on-boarding the new system. He added that the real reason the company took off was by solving a problem of suppliers to retailers. The biggest retailers (Target, Walmart, Bed Bath & Beyond, Home Depot, Nordstrom, etc.) created thick and complex compliance manuals. For a small seller, managing the requirements of the various retailers was a nightmare.

Labelling was a critical factor. If the wrong label was applied or it was applied in the wrong place, the boxes would not be processed and the supplier wouldn’t be paid. Suppliers, then, have programmers tasked with programming the necessary labels for each retail outlet. Staying up to date with shifting requirement was no easy task. Our system, out of the box, was compliant with the top 100 retailers—so it was an easy sell.

Click here to continue reading this blog.

Comments

5 reasons why you should switch from using your digital camera right now | LoadProof

Are you still using digital cameras to capture and store photos of your shipments and other processes in your warehouse? If the answer is “yes”, then there is a better way. Initially, you may not think it’s much to address, but when you think about how many photos are taken each day in your warehouse then there is a lot of time and money that can be saved by switching to a more efficient photo process. Using digital cameras to capture photos, and PC’s to store the photos of the loads taken during shipment might result in issues such as: Slow uploading - your camera likely requires a hardwire plug-in through USB. Time-consuming photo tagging - adding reference numbers or labels. Slow retrieval of photos - photos are often hard to search and locate. Sharing photos manually - manually attaching JPEG files to email. Accountability - there is no accountability as you don’t know who worked on the shipment. With an efficient photo documentation system will include: Fas...

Are you still using google drive in your warehouse? | LoadProof

Here is another interesting dynamic about LoadProof . Apparently somebody in their organization is interested and somebody saw the value of the product – LoadProof provides. We get to talk to them and they’re curious. They want to learn more, and in our conversation this comes up: “hey we already use Google Drive, and we store pictures in Google Drive and and it was great for us”. This was actually a very interesting story. An intern from Georgia Tech, pretty smart kid, but they don’t understand all the implications of using an enterprise system for a recognized supply chain environment. In an established supply chain network, you’re dealing with so many different partners such as vendors, customers, transportation service providers, lumpers, etc., Supply chain is a huge community. When you spend some time in the industry you understand all these different players and how to work with them and how to maintain the data integrity and still do business maintaining ...

Improve Quality in Your Supply Chain by Increasing Visibility | LoadProof

I would think that electronics OEMs or distributors would be leading the charge toward quality, and I’m sure many of them are. However, the first time I encountered a quality department that did extensive quality control it was in a New Hampshire distribution center (DC) that served the apparel industry. For this manufacturer, the goal was to make fairly priced clothing that delivered good quality to middle-aged women. The Director of Quality at the warehouse, along with her team, did such a good job that this retailer was known for its quality. To meet their quality goals, workers spent a lot of time measuring the tops and pants against strict criteria, checking the cut of the pieces, figuring out how the pieces would look on real people, and making sure that the colors were good for a variety of skin tones. They thought of everything. They took pictures and shared infractions with their vendors across the supply chain. Quality inspection Quality inspection is a relatively simpl...

Image Enabling The Supply Chain

Search This Blog