A picture is worth a thousand words and a
story is worth a thousand pictures. It’s little wonder, then, that
people often long to describe a problem with a picture. In their
personal lives, technology savvy people snap a picture and send it off
to get a problem solved. And yet, within the supply chain, no vendor has
included end-to-end image tracking for stock keeping units (SKUs) as
part of the base functionality of their product.
In the early days of our company, we
shared information about our minimum viable product (MVP) within our
network. A West coast manufacturer was interested in testing our
product, so we did a pilot in the organization’s warehouse and everyone
there loved it. During a pilot post mortem, the customer shared
headaches associated with chargebacks.
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