Photographic Proof: This is How Kenco Fights Unfair Retail Chargebacks

Photographic Proof: This is How Kenco Fights Unfair Retail Chargebacks | LoadProof

Kenco’s first step was to interview multiple customers to determine how they were handling the chargeback problem. Turns out that every facility was equipped with digital cameras, taking at least 50 pictures per load, according to Kristi Montgomery, Kenco’s vice president of innovation, research and development.

All of those images were being downloaded and stored, but it was taking between two and four days of clerical time to retrieve them – provided they were found at all. There was no central image repository, and photos lacked a naming convention by which they could be easily identified. Often the frustrated shipper would have to accept the chargeback, simply because it couldn’t come up with the right image in a timely fashion.

Kenco put together focus groups consisting of warehouse employees, in order to garner feedback on what kind of solution was needed. Working with five of its largest customers, including Sealed Air, it came up with a prototype in 90 days.

Click here to continue reading this blog.

Comments

Optimize Your Warehouse Replenishments with these Best Practices | LoadProof

This best practice is about making replenishments inside the warehouse. It is important to stay on the top off replenishments always in your warehouse. If you have just one shift that you are running it would help a lot. If you spend extra hours in the evening and then do the topping off all your active locations it will be helpful for the pickers in the next shift. In the next morning when the pickers come after all the locations will be full and they can start picking right away without wasting time in replenishments. If you have two shifts running either choose the second shift or have a third shift if possible and keep doing the top off replenishments. There are active replenishment locations and these active locations have Min and Max. Whenever your inventory falls below min, replenishments are going to get triggered or it will get triggered if there is an order that needs a lot of picks from a particular location. This will drive the location down which will tri...

Picture Documentation for Freight Claims White Paper – Part I | LoadProof

INTRODUCTION This document describes the benefits of an effective Picture Documentation System(PDS) that helps with getting Freight Claims Paid faster. An effective pictures documentation system helps with 1 – Get Freight Claims paid much faster by making pictures available quickly and easily, 2 – Provides visibility to the damages through pictures. The visibility gained provides insight into the handling mistakes made while the orders are fulfilled, so that the parties can determine and establish accountability boundaries and get the shipper paid. BACKGROUND What are Freight Claims? A freight claim is a legal demand by a shipper or a consignee to a carrier for financial reimbursement for a loss or a damage of a shipment. Freight Claims are claims submitted by manufacturers/suppliers/shippers to transportation vendors and or carriers, when the goods the Supplier shipped did not arrive at the destination in a pristine state. Instead it arrived as damaged, the packaging was damaged...

3PL Panacea: The Flexible Mobile Supply Chain Platform | LoadProof

The third-party logistics (3PL) business is tough, because it covers a wide gamut of service offerings, that include some combination of: Just move my boxes and/or pallets. Move my boxes and/or pallets and store them in your warehouse. Move my boxes and/or pallets and operate my facility. Own all the labor and activities in my facility. Offer all distribution services for my product (All I will do is download my orders into your system/supply chain). I’ve even run into more complicated models of operation, including both tightly and loosely coupled models. In a tightly-coupled model, the supply chain systems of the 3PL, including orders, inventory, transportation, advanced shipment notices, purchase orders, and more, are tightly integrated into the shipper’s supply chain systems. All this information seamlessly flows between both supply chain systems of the 3PL and the shipper. They stay in synch with each other and the parties perform the functions in their respective syst...

Image Enabling The Supply Chain

Search This Blog