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Kenco Tackles Unfair Retail Chargebacks with the Picture Documentation App | LoadProof


Kenco has teamed up with Smart Gladiator to roll out a new mobile app that increases supply chain visibility by photo-documenting shipments to improve compliance and reduce costs. The LoadProof app is now available at www.loadproof.com.

LoadProof is an image-capture app designed for logistics operations. Warehouse workers, truck drivers, supervisors, or anyone involved in shipping and receiving can photograph shipments and instantly upload photos to a cloud server with supporting information about the date, time, and load details. The images and info can be shared with anyone to help improve supply chain visibility, determine responsibility for issues, and prove the shipment was in good condition at the point of transfer. Kristi Montgomery, Kenco vice president of Innovation, Research, and Development, said the idea for LoadProof was born when a Kenco customer asked for ideas to improve the manual process of documenting correct loading of product including labeling, pallet condition, product placement, and trailer placement/cubing. Montgomery said they identified other customers who were dealing with significant financial penalties for products arriving in non-compliant condition. Many were forced to accept the chargebacks because they had no way to prove compliance at the time of shipment. A recent report from Supply Chain 24/7 states “some retailers count these fines as up to 13% of their account revenue.”

Kenco Innovation Labs developed a prototype app and website which was beta tested at five Kenco locations. After a successful pilot program, Kenco strategically partnered with Smart Gladiator to develop a scalable, secure, enterprise-ready application that is now available for both Android and Apple devices. It has a secure cloud repository to store the photos, which can be easily integrated into various supply chain systems.

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