Chargeback Management System White Paper – Part 3

Chargeback Management System White Paper – Part 3 | LoadProof

LoadProof – Enterprise wide Rollout White Paper

INTRODUCTION

This document describes the following,

Provides high level guidelines to deploy LoadProof enterprise-wide involving 2 or more distribution centers producing the most dollar savings for warehouse managers that own the sites.
Best practices to follow while deploying LoadProof across 2 or more sites in an enterprise-wide fashion.
Also build momentum within the enterprise among the warehouse general managers, so Loadproof is deployed swiftly producing the maximum dollar savings enterprise-wide quickly.
Any tool if not implemented correctly and accurately will not produce the desired results. So it is very important that the implementation effort is as great as the tool in order to maximize the gains from the tool such as LoadProof enterprise-wide.
This document describes the implementation of an effective chargeback management system in an enterprise. If you review the “Chargeback Management System – White Paper – Part1” , “Chargeback Management System – White Paper – Part2”and then review this current document, you will get much more value out of this exercise to understand the Chargeback Management System thoroughly. However it is okay to review this current document by itself as well.

Background

LoadProof is a photo documentation SAAS solution that allows any warehouse manager to develop a catalog of easily searchable photos with contextual data that helps warehouses and businesses reduce claims and chargebacks. While it is a much simple project to turn on LoadProof for one or two sites, whereas rolling out LoadProof in a larger enterprise involving 2 or more sites is a different ball game that needs to be approached differently with appropriate sponsorship and evangelizing for a broader acceptance realizing the most cost savings for the whole enterprise.

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This is another interesting dynamic on LoadProof. The managers that we talked to, they hear about our product and “they’re like wow this is great, want to take advantage of this product in my distribution center or warehouse. They join the demo and one of the things we ask is how much is their chargeback . At the time they don’t know it’s just sometimes fascinating to see this dynamic. The organizations that have been operating all along they’re so siloed. They’ve so siloed and this warehouse manager, he’s operating a pretty good-sized facility. It was like 400K plus a squad for DC shipping, a lot of orders. This gentleman didn’t know about the chargebacks because it’s just that’s how they’ve been operating all along. The chargeback was something that was with the finance department, I mean obviously retailers when they pay the invoices they don’t pay the full invoice, they automatically take a portion of that because of these damages or this chargeback situation. It took awhile fo

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