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You are a Warehouse Manager that ships High Value SKUs, you want to know how to avoid retail chargebacks, freight claims, damage claims and rejected loads | LoadProof

 


Your Business

  • You are a warehouse manager that ships high value consumer products. The following are some examples
    • Flat screen televisions
    • Washer
    • Dryer
    • Refrigerator
  • Your delivery guys might even make delivery of these products at the buyer’s homes
  • The manufacturer might also give you specific delivery and assembly instructions, it is very important to follow those steps because if any mistake is made, the customer will not be able to get benefits from the warranty offered by the manufacturer – so you have to be extremely careful here
  • You might also ship these products to Retailers.
  • You might also ship these products direct to customers
  • As these are very expensive SKUs and sometimes fragile, so a lot of care needs to be taken while transporting these products
  • As a warehouse manager, you are responsible for the following
    • The warehouse manager leads and coordinates all aspects of the distribution process within the Supply Chain network.
      Leads site’s planning, execution, and communication of all daily clerical and operational processes, including:

      • Labor Planning & Driver Management
      • OSHA, FDA and DOT Compliance
      • General Administrative Duties
        1. Employee hiring
        2. Payroll
      • Customer Service Responsibilities
      • Human Resource Administration
      • Product Functionality Checks and Cleaning
      • Warehouse Functions/ Servant Leadership
      • Load Planning, Routing, and Carrier Management
      • Collection/Reporting of KPI data

Sometimes you are responsible for the P&L of the site as well

  • Specialize in many things some of them are
    • FDA DEA Regulated
    • Just keep in mind – if you are handling products that require FDA approval – you have to maintain all the documentation for up to 12 years, it could be anywhere upto 3 or 7 or 12 years. We have a customer, these guys ship health related products, every return they get, they need to maintain that returns documentation for 12 years, they have this large warehouse that has only papers – all the returns documentation from the returns they received.
    • Offering VAS – Value Added Services
      1. Price Ticketing
      2. Assembly
      3. Special packing
      4. Gift Orders – These orders are special, because the most important thing in a gift order is to wow the recipient, so it requires special skills to execute gift orders flawlessly,
    • Ecommerce fulfillment
    • Cross Border Transportation – Mexico & Canada
  • Often you have to absorb costs even though it is not your fault

Your Supply Chain Community

Your Supply Chain community comprises of people that you do business with, usually it is made of all these people

  • Manufacturers that manufacture products
  • Carriers
    1. Trucking companies
    2. Ocean Carriers
    3. Rail Carriers
    4. Air Carriers
    5. Multi modal – Ocean, Land, Rail, Air
  • Third Party Logistics Service Providers
  • Vendors that you buy your products from
  • Cross Dock Facility operators
  • Consolidation Facility operators
  • LTL Terminals
  • Parcel Carriers
  • Delivery Companies
  • Freight Forwarders
  • Freight Brokers

It is very important to keep in mind that you will work with all these people on a regular basis, so build and maintain professional relationships. While shipping products, moving products mistakes do happen, sometimes it is theirs, sometimes it is yours, whatever it is work with your partners, keep proof in LoadProof to demonstrate that you did your job right. So, you can have a professional conversation and articulate your position in a professional way, it is okay to say in a very professional and gentle manner, “Hey it is not fair for us to pay for mistakes that is not ours, here is a proof in the form of pictures”. However, do not burn bridges everybody is working very hard to make it for themselves. Also, people move on and change roles very quickly in this industry, so the same person could take up a different role and you might face them in a completely different side. So always build and maintain professional relationships, do not burn bridges. So, when you are working with such a community of Supply Chain service providers, having LoadProof and pictures to prove that you did your job right, gives you a solid ground to stand on, when something happens to your shipment.

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