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Here's how an effective chargebacks system work | LoadProof

 


This document describes the capabilities and implementation of an effective chargeback management system. If you review the “Chargeback Management System – White Paper – Part1” and then review this current document, you will get much more value out of this exercise to understand the Chargeback Management System thoroughly. However, it is okay to review this current document by itself as well. If you need access to the Part1 of the White Paper.

CHARGEBACK MANAGEMENT SYSTEM
What are some of the capabilities that a chargeback management system needs to have?

The core of the chargeback system is to have the ability to do the following

  1. High-speed picture taking,
  2. High speed picture tagging with appropriate meta data,
  3. High Speed picture uploading,
  4. A failsafe repository of pictures.
  5. High speed picture retrieval capabilities and,
  6. High speed picture sharing capabilities so that there are no bottle necks added to the current processes.

HIGH SPEED PICTURE TAKING

This involves capturing the pictures in a high-speed manner, so that there are no bottle necks that get introduced in the current process.

Manual Method

  • This method involves a mobile app that enables picture capturing super-fast using a simple mobile device, that we all are used to in our daily lives.
  • In this process, the operators and or supervisors that own the shipment loading process have mobile devices that are loaded with the mobile app.
  • At the time of loading, after loading each pallet, they take out the mobile device, start the app, log into the app with their credentials and take pictures by a few simple taps.
  • The mobile app is very simple and easy to use, so anybody can start taking pictures so fast without a need for a long training and or onboarding time.
  • The app is intuitive and it is similar to taking pictures in our Smart phone like we do all the time.
  • The app is available in both iOS and Android operating systems.
  • The supervisors, managers, directors and executives can also install the app in their personal smart phone and capture pictures as they see fit and upload them to the cloud portal.
  • This is usually a good fit for low to medium volume operations, where the personnel can capture all the pictures without slowing down the current process.
  • Also this is a good fit for evaluating the feasibility of deploying an app and to compute the resulting gains from deploying such a capability.

Semi-Automated Method

  • This method involves a mobile app, running in a mobile device, that is mounted on a forklift or a shrink wrapping machine or a turret truck or a reach truck or any other equipment or machinery so that personnel can swivel the mobile device and take pictures in a semi-automated fashion.
  • This mobile app is a similar mobile app, that is highly intuitive and super easy to use, however has some automated capabilities such that the user can perform one or two steps, while everything else is done automatically by the mobile app.
  • This is usually a good fit for medium to high volume operations, where the personnel can capture all the pictures without slowing down the current process.
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