Do you take photos in your warehouse? See how it will help in avoiding chargebacks

Do you take photos in your warehouse? See how it will help in avoiding chargebacks | LoadProof

Here is another tip from our supply chain expert on chargebacks. We have this conversation with warehouse shippers and we run into some really interesting dynamics. Obviously organizations are paying and they are siloed. Sometimes operations managers don’t know what the CEO and CFO is concerned about.

If everything was great in an ideal organization then everyone would know everything. They are all singing the same song, but when we run into some ground realities it is not the same. They take pictures, but when we ask about the pain of taking photos in their organization when they ship their product from their organization when it’s leaving from the outbound dock and inbound dock the true realities we come to know. When you’re receiving a product from someone else do you take pictures they’re like “oh yes absolutely or we take pictures all the time”. The next question we ask them is where they store them, what happens to those pictures, and how they retrieve them. It will be in Mike’s smartphone, he’s the supervisor right now or it is in Jose’s inbox right that is the type of response we get.

When they get a claim or when they get a chargeback, they need to show the pictures. When they need these pictures they don’t know where the pictures are! It can be in Mike’s cell phone or it’s in Jose’s inbox. They’re spending a lot of time searching for those pictures and after spending all that time they find these pictures. After they find all they see is IMG001, DSC001, DSC002. They are spending all the time taking pictures and storing somewhere. They spend all the time to store and retrieve these pictures but at the end of the day it’s not usable. This is not a good system. To have such a system on process to take pictures, you don’t know where the picture is. So that’s why LoadProof was such a useful tool because your pictures are always there in this cloud repository.

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