Quote
“The customer’s customer claimed there were a couple of damage units, so our customer went ahead and asked us. As we had photos of it and he let them know that we did have those pictures as proof and then the $1900 claim was dismissed”. – Ernesto Ayala, Leading 3PL Company.
Transcript
Ernest –
You know how that transpired or what happened after using LoadProof ?
Ernesto –
Okay well yeah, the customer’s customer claimed there were a couple of damage units, so our customer went ahead and asked us. As we had photos of it and he let them know that we did have those pictures as proof and then the claim was dismissed .
Ernest –
Oh that’s great and you were able to get off the hook there for any liability or any charges.
Ernesto –
Correct
Ernest –
Oh that’s great, and just curious like you know what the cost was or what that cost would have been if you didn’t have pictures in that situation.
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