I was a young professional, trying to learn everything I could about technology and supply chain, and so I found that my friends and I had little time to watch and listen. My roommates and I spent our time working. We were like a lot of people: We didn’t have time to watch the movies and so we sent them back. It got me to thinking about the process that is necessary to process high level of returns. It would have to be agile, slick and fast to process the massive number of returns.
Retailers, distributors, and e-tailers all recognize that product returns are a necessary evil. Everyone hates it, from operations to IT to consultants, because processing returns tends to require manual intervention. Until recently, a person had to visually examine the product to determine the final disposition of it.
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