Leveraging the Smart Phone Camera to Resolve Chargebacks

Leveraging the Smart Phone Camera to Resolve Chargebacks | LoadProof

Today, businesses large and small are blogging to get their ideas out there. My company is no different. We know it makes a difference since potential customers mention them. At the same time, we are always looking for new way to explore and expand the conversation about technology and the supply chain.

For some, video is more engaging and convenient. At the same time, viewers are becoming increasingly demanding about quality. They only want to watch good quality video. In that pursuit, I set about researching and testing the available technology a number of years ago. I looked at the latest camcorders but soon realized that getting the footage from the recorder to YouTube was onerous.

Next, I considered mobile devices. At the time, I had access to an iPhone 6 and found that it offered even better video quality than the camcorder. I got even better results with a Samsung Galaxy S7 Active phone. Finally, though, I settled upon the iPad Pro because I discovered a package called the Padcaster. This package included a lens bracket, a lens, a unidirectional microphone, and the necessary cables and screws.

I opened the box, put the whole thing together, set up the iPad and started making videos. I added a tripod to the mix and set up lighting and backdrops. The quality, through no fault of the added hardware, was disappointing. I even got a big glossy white board from Home Depot to use as a background, but still didn’t get the quality I wanted.

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This is another interesting dynamic on LoadProof. The managers that we talked to, they hear about our product and “they’re like wow this is great, want to take advantage of this product in my distribution center or warehouse. They join the demo and one of the things we ask is how much is their chargeback . At the time they don’t know it’s just sometimes fascinating to see this dynamic. The organizations that have been operating all along they’re so siloed. They’ve so siloed and this warehouse manager, he’s operating a pretty good-sized facility. It was like 400K plus a squad for DC shipping, a lot of orders. This gentleman didn’t know about the chargebacks because it’s just that’s how they’ve been operating all along. The chargeback was something that was with the finance department, I mean obviously retailers when they pay the invoices they don’t pay the full invoice, they automatically take a portion of that because of these damages or this chargeback situation. It took awhile fo

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I would think that electronics OEMs or distributors would be leading the charge toward quality, and I’m sure many of them are. However, the first time I encountered a quality department that did extensive quality control it was in a New Hampshire distribution center (DC) that served the apparel industry. For this manufacturer, the goal was to make fairly priced clothing that delivered good quality to middle-aged women. The Director of Quality at the warehouse, along with her team, did such a good job that this retailer was known for its quality. To meet their quality goals, workers spent a lot of time measuring the tops and pants against strict criteria, checking the cut of the pieces, figuring out how the pieces would look on real people, and making sure that the colors were good for a variety of skin tones. They thought of everything. They took pictures and shared infractions with their vendors across the supply chain. All DC’s follow quality processes. Typically, there are two typ

Image Enabling The Supply Chain

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