A picture is worth a thousand words and a story is worth a thousand pictures. It’s little wonder, then, that people often long to describe a problem with a picture. In their personal lives, technology savvy people snap a picture and send it off to get a problem solved. And yet, within the supply chain, no vendor has included end-to-end image tracking for stock keeping units (SKUs) as part of the base functionality of their product. In the early days of our company, we shared information about our minimum viable product (MVP) within our network. A West coast manufacturer was interested in testing our product, so we did a pilot in the organization’s warehouse and everyone there loved it. During a pilot post mortem, the customer shared headaches associated with chargebacks. Click here to continue reading this blog.